About Tripjack
TripJack: A Great Place to Work® and the trusted tech platform for over 60K+ travel agents across India!
We’re proud to be Great Place to Work® Certified™ workplace, reflecting the trust, pride, and sense of belonging our people feel every day. This recognition reflects our commitment to a culture where our teams grow, collaborate, and drive the future of travel technology, while consistently delivering excellent service to our agent partners.
With over 35+ years of travel experience between the founders, TripJack has always prioritized the needs of travel agent partners. TripJack’s integrated platform offers content from 750+ airlines, 2 Mn+ Hotels including services across Corporate Travel, Travel assistance and Insurance, Rail and Marine segments. With a superior tech platform, seamless agent pre- and post-booking journeys, and 24/7 customer service, we are on a mission to transform the travel booking & management experience for our agent partners.
Role: Tele Sales / Inside Sales - B2B
Location: Mumbai
Experience: 2+ Year
Job Summary:
This role is focused on maximizing engagement, revenue, and performance of TripJack’s existing transacting agent base, while also supporting the activation of newly onboarded agents. The primary objective is to increase active agent percentage, booking frequency, wallet share, and GMV per agent through structured tele-based engagement
Job Responsibilities:
- Agent Engagement, Revenue & Performance Growth (Primary Priority) Own and actively manage a defined portfolio of currently transacting agents Increase booking frequency, transaction value, and product adoption Drive wallet share growth across Flights, Hotels, and Ancillaries Identify early signs of drop in activity and proactively intervene to prevent churn Educate agents on margins, offers, pricing advantages, and product enhancements Act as a business advisor to agents, helping them grow their own sales
- Reactivation & Retention (High Priority) Re-engage low-usage, declining, or recently inactive agents Diagnose reasons for reduced activity (pricing, credit, competition, product gaps) Run structured follow-ups to bring agents back to consistent usage Improve 30/60/90-day retention metrics for agent cohorts
- Agent Activation & Onboarding (Secondary Priority) Support activation of newly registered agents to ensure fast time-to-first-booking Explain TripJack’s platform, products, and booking workflows Assist with KYC, wallet funding, and first transaction handholding Reduce drop-offs between registration and first booking
- Relationship Ownership & Sales Coordination Build long-term, trust-based relationships with assigned agents Handle objections related to pricing, credit limits, competition, and usability Coordinate with Account Management, Support, and Ops teams for issue resolution Capture and share structured feedback on agent needs and competitor activity
- Sales Discipline, CRM & Reporting Maintain accurate call logs, follow-ups, and outcomes in CRM Track engagement, revenue, and performance metrics consistently Achieve daily, weekly, and monthly engagement and revenue targets
Required Skills & Qualifications:
- 1–4 years of tele-sales / inside sales experience, preferably B2B
- Proven ability to grow revenue from existing customers
- Strong consultative selling and objection-handling skills
- Comfort with CRMs, dashboards, and target-driven environments
