About Tripjack
TripJack: A Great Place to Work® and the trusted tech platform for over 60K+ travel
agents across India!
We’re proud to be Great Place to Work® Certified™ workplace, reflecting the trust, pride, and
sense of belonging our people feel every day. This recognition reflects our commitment to a
culture where our teams grow, collaborate, and drive the future of travel technology, while
consistently delivering excellent service to our agent partners.
With over 35+ years of travel experience between the founders, TripJack has always prioritized
the needs of travel agent partners. TripJack’s integrated platform offers content from 750+
airlines, 2 Mn+ Hotels including services across Corporate Travel, Travel assistance and
Insurance, Rail and Marine segments. With a superior tech platform, seamless agent pre- and
post-booking journeys, and 24/7 customer service, we are on a mission to transform the travel
booking & management experience for our agent partners.
Role: Executive/Senior Executive – Hotel Operations
Key Responsibilities
- Handle incoming and outgoing travel agents/ suppliers/ internal calls.
- Handle email communication with travel agents/ suppliers/ internal staff
- Help Travel agent/ internal staff for booking-related queries, amendments and escalations.
- Provide technical support to travel agents and resolve operational issues.
- Thorough understanding of the portal for the hotel product and ancillary services.
- Coordinate with suppliers for Confirmation, amendments, complaints, escalations.
- Negotiate best terms with suppliers for agent escalation cases.
- Handling pending/ failed bookings and ensuring conversions.
- Provide best-in-class quantitative and qualitative service to travel agents.
