About Tripjack
TripJack: A Great Place to Work® and the trusted tech platform for over 60K+ travel agents across India!
We’re proud to be Great Place to Work® Certified™ workplace, reflecting the trust, pride, and sense of belonging our people feel every day. This recognition reflects our commitment to a culture where our teams grow, collaborate, and drive the future of travel technology, while consistently delivering excellent service to our agent partners.
With over 35+ years of travel experience between the founders, TripJack has always prioritized the needs of travel agent partners. TripJack’s integrated platform offers content from 750+ airlines, 2 Mn+ Hotels including services across Corporate Travel, Travel assistance and Insurance, Rail and Marine segments. With a superior tech platform, seamless agent pre- and post-booking journeys, and 24/7 customer service, we are on a mission to transform the travel booking & management experience for our agent partners.
Key Responsibilities
- Handle SOTO air bookings for international travel requirements.
- Manage flight reservations, ticket issuance, reissuance, cancellations, and refunds.
- Interpret and apply airline fare rules, routing regulations, and ticketing policies.
- Provide accurate fare quotations and itinerary options to customers and travel partners.
- Coordinate with airlines and suppliers to resolve booking-related issues.
- Ensure timely processing of exchanges, schedule changes, and ticket modifications.
- Deliver exceptional customer service and maintain high levels of client satisfaction.
- Monitor queue management and booking deadlines to avoid service disruptions.
- Maintain accurate records and ensure compliance with company and airline procedures.
- Stay updated with airline policies, industry trends, and GDS enhancements.
Required Skills & Experience
- 2–8 years of experience in International Air Ticketing and SOTO operations.
- Strong knowledge of GDS platforms such as Amadeus, Galileo, or Sabre.
- Hands-on experience in ticket issuance, reissuance, refunds, and fare calculations.
- Good understanding of international routing, fare construction, and airline regulations.
- Excellent communication and customer service skills.
- Ability to work in a fast-paced environment and manage multiple bookings simultaneously.
- Strong problem-solving and attention-to-detail skills.
