About Tripjack
TripJack: A Great Place to Work® and the trusted tech platform for over 60K+ travel agents across India!
We’re proud to be Great Place to Work® Certified™ workplace, reflecting the trust, pride, and sense of belonging our people feel every day. This recognition reflects our commitment to a culture where our teams grow, collaborate, and drive the future of travel technology, while consistently delivering excellent service to our agent partners.
With over 35+ years of travel experience between the founders, TripJack has always prioritized the needs of travel agent partners. TripJack’s integrated platform offers content from 750+ airlines, 2 Mn+ Hotels including services across Corporate Travel, Travel assistance and Insurance, Rail and Marine segments. With a superior tech platform, seamless agent pre- and post-booking journeys, and 24/7 customer service, we are on a mission to transform the travel booking & management experience for our agent partners.
Role Objective
The Key Account Manager is responsible for managing and growing relationships with B2B travel partners like travel agents, corporates, and distributors. The goal is to drive revenue, increase bookings, and ensure partner satisfaction.
Key Responsibilities
1. Account Management & Relationship Building
- Manage a portfolio of key travel agents and corporate clients
- Act as the main point of contact for assigned partners
- Build long-term relationships through regular meetings and follow-ups
- Understand partner business and align TripJack solutions accordingly
2. Sales & Revenue Growth
- Drive booking volume and revenue from existing accounts
- Identify upselling & cross-selling opportunities (Air, Hotels, Holidays, etc.)
- Achieve monthly & quarterly targets
- Work on growth plans for high-potential or low-performing accounts
3. Business Development
- Onboard new travel agents or corporate clients in the assigned region
- Train partners on TripJack platform and products
- Promote new deals, offers, and campaigns
- Expand market reach within the territory
4. Operational Coordination
- Coordinate with internal teams (Air Ops, Hotels, Finance, Tech, Support)
- Handle booking issues, refunds, cancellations, escalations
- Ensure smooth onboarding and activation of partners
- Maintain service quality and quick issue resolution
5. Performance Tracking & Reporting
- Track partner performance, revenue, and booking trends
- Prepare MIS reports, forecasts, and dashboards
- Share market insights and competitor feedback with management
Required Skills
- Strong B2B sales & account management skills
- Good knowledge of air ticketing, hotels, and travel products
- Excellent communication & negotiation skills
- Analytical mindset (numbers, targets, reports)
- Problem-solving and escalation handling
- Comfortable with field sales and targets
Eligibility
- 2–6 years experience in B2B travel sales / account management
- Experience with travel agencies / OTAs / travel tech preferred
- Knowledge of GDS (Amadeus, Galileo, Sabre) is an advantage
- Willingness to travel locally for partner meetings
